Technical Support Manager (Crypto processing)

Are you a tech-savvy professional passionate about customer service and problem-solving? Join a leading crypto processing company as a Technical Support Manager and help businesses integrate and optimize secure crypto payment solutions.

About the Role

You will be responsible for the full technical support lifecycle of crypto payment processing solutions—from seamless integration to providing top-tier support and continuous service improvement. This role requires technical proficiency, strong analytical and communication skills, and a deep understanding of customer needs.

About Our Client

Our client is a leading crypto processing company, catering to high-risk industries such as iGaming, fintech, and e-commerce. They provide secure and efficient crypto payment solutions, helping businesses reduce transaction costs and expand their global reach. As a Technical Support Manager, you will play a pivotal role in ensuring merchants receive first-class service and technical support.

Key Responsibilities:

• Merchant Support & Onboarding: Manage the full integration lifecycle, ensuring smooth onboarding and optimal long-term performance.
• Technical Issue Resolution: Diagnose, analyze, and resolve technical incidents efficiently, escalating when necessary.
• System Monitoring & Incident Response: Oversee the in-house crypto processing system, proactively identifying and resolving issues.
• Process Optimization: Improve support procedures to enhance merchant experience and scale operations.
• Knowledge Management: Maintain detailed records of merchant interactions, troubleshooting guides, and internal documentation.
• Collaboration & Service Improvement: Work closely with cross-functional teams to enhance operational efficiency and customer satisfaction.

Who We're Looking For

We need a proactive problem-solver with a strong technical background, excellent communication skills, and a commitment to customer success.

Must-Have Requirements:

• Technical Experience: Minimum 1 year in the crypto industry, with knowledge of blockchain payment processing.
• Languages: Fluent in English and Russian (Ukrainian is a plus).
• Customer-Centric Approach: Strong focus on delivering an outstanding merchant support experience.
• Analytical & Troubleshooting Skills: Ability to investigate and resolve complex technical issues efficiently.
• Adaptability & Multitasking: Comfortable working in a fast-paced and dynamic environment.

Preferred Skills:

• B2B Client Support: Experience working with business clients in fintech, SaaS, or payment processing.
• Technical Tools: Familiarity with Atlassian Suite (Jira, Confluence, Loom) and CRM platforms like Salesforce.
• Service Improvement Experience: Knowledge of incident management, performance analytics, and automation strategies.

Work Schedule

• Initially, the role will be split into two shifts (to be shared with another specialist):
  • Morning Shift: 07:00–16:00 (Latvia time).
  • Evening Shift: 15:00–00:00 (Latvia time).
• As the team expands to three specialists, shifts will be redistributed, including weekend coverage.

Why Join Us?

• Compensation: Competitive salary with performance-based growth opportunities.
• Flexible Shifts: Adjusted schedules as the team grows to ensure efficient coverage.
• Innovative Work Environment: Join a fast-paced, forward-thinking company in blockchain and fintech.

Join Us Today!

If you're analytical, detail-oriented, and eager to make an impact in the crypto world, we’d love to hear from you! Apply now to be part of an innovative team shaping the future of blockchain payments.