Head of Merchant Onboarding (EMI Compliance Department)

About the Client

Our client is a rapidly growing Electronic Money Institution (EMI). Operating globally and serving over various industries, they provide cutting-edge multicurrency IBANs, merchant solutions, and mass payment services. To enhance their global onboarding processes, they are looking for an enthusiastic leader to drive efficiency, compliance, and innovation.

Role Overview

The Head of Onboarding Unit will be responsible for managing and optimizing the end-to-end onboarding process for both B2B and B2C customers. This role requires an experienced leader who can build and develop a high-performing team, ensure compliance with KYB/KYC regulations, and enhance operational efficiency through automation and data-driven strategies.

Key Responsibilities

• Team Leadership: Build and oversee a high-performing onboarding team (5+ members), ensuring compliance with internal policies and external regulations.
• Process Optimization: Develop streamlined onboarding procedures for efficiency and compliance with KYB/KYC frameworks.
• Operational Management: Oversee daily onboarding operations, identify inefficiencies, and implement process improvements.
• Cross-Functional Collaboration: Work closely with compliance, risk, product, and operations teams to enhance the customer experience.
• Data-Driven Approach: Establish performance metrics, monitor onboarding effectiveness, and drive continuous improvement.
• Regulatory & Audit Readiness: Ensure onboarding processes align with local and international financial regulations.
• Project Implementation: Lead the deployment of new tools and technologies to optimize onboarding workflows.

Requirements:

• 3+ years of experience leading KYC/KYB onboarding teams at an international level.
• Proven ability to build and manage teams of up to 10 people in high-growth environments.
• Hands-on experience with regulatory audits and examinations related to customer verification processes.
• Knowledge of onboarding complex customer segments (e.g., fintech, gambling, IT/software, forex, marketing).
• Strong expertise in AML, risk management, and fraud prevention within payments or financial services.
• Experience in tracking and optimizing KPIs for onboarding performance.
• Ability to develop and implement automation strategies for onboarding operations.
• Fluency in English, Ukrainian, or Russian is required.
  

Key Soft Skills:

• Leadership and team development skills.
• Strong analytical mindset and problem-solving abilities.
• Excellent organizational and time-management skills.
• Ability to adapt to a fast-paced, high-growth environment.
• Effective stakeholder management and negotiation skills.

What We Offer:

• Career growth opportunities within a dynamic fintech organization.
• Professional development support.
• Flexible working arrangements with remote options available.
• Competitive compensation packages
• Work on impact-driven projects, where your ideas contribute to company-wide improvements.
  

Ready to take your career to the next level? Apply now and be part of an innovative fintech team shaping the future of digital payments!