Customer Success Manager (KAM)

About the Client

Our client is a dynamic fintech company offering innovative payment solutions. With a focus on seamless transactions, they provide a free business account to help expand your company's reach. Known for its client-oriented approach, they ensure transparency with no hidden fees and supports businesses in simplifying their growth process.

Role Overview

As a Customer Success Manager, you’ll be the key point of contact for clients post-signature, ensuring smooth setup, integration, and long-term success. You’ll cultivate relationships, identify opportunities for growth, and ensure clients maximize the value of their services.

Key Responsibilities

• Manage the client relationship from contract signing through integration and ongoing success.
• Drive quick activation and ensure continued business growth.
• Provide daily client support and proactively resolve issues.
• Coordinate with compliance and risk teams to streamline processes.
• Identify opportunities for upselling and ensure clients maximize the service's benefits.

Requirements

• 1+ year of experience in a PSP or payment solutions company.
• Strong knowledge of the payments industry and market trends.
• Excellent communication skills in English and Russian.
• Highly organized, structured, and able to manage multiple accounts efficiently.
• The proactive problem-solving mindset with the ability to identify business opportunities.

Key Soft Skills

• Strong relationship-building and negotiation skills.
• Solution-oriented and proactive approach.
• Ability to thrive in a fast-paced fintech environment.

What We Offer

• Hybrid work set up with an office in Riga city centre.
• Additional paid leave: 12 extra rest days per year + a day off on your birthday.
• Comprehensive health insurance, including dental coverage.
• Team perks: Company-covered parking, weekly team breakfasts & lunches, and biannual company events.
• Premium equipment: Apple devices provided for work.

Join us and become a part of an innovative team. This is a unique opportunity to grow with a leading fintech company and make a significant impact.

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